The Ethics Review Committee (ERC) was established in July 2018 to enable a consistent approach to advice and the handling of complaints related to hearing services provided by Audiology Australia (AudA) and the Australian College of Audiology (ACAud) members (audiologists and audiometrists).
The ERC promotes ethical and professional hearing services through providing advice, support and handling complaints.
The Ethics Officer provides support and advice to hearing professionals (audiologists and audiometrists) and members of the public. When needed, the Ethics Officer seeks input from the ERC when providing advice. The Ethics Officer is also the point of contact between the complainants, respondents and the ERC during the handling of complaints.
The ERC is responsible for handling complaints against members of AudA and ACAud according to the Complaints Management and Resolution Procedure. The Code of Conduct for audiologists and audiometrists sets the professional and ethical standards that members must meet.
Wherever possible, the ERC handles complaints informally through dialogue between the complainant, respondent and any other involved parties. However, it is necessary for the ERC to proceed with a formal investigation and hearing according to the Complaints Management and Resolution Procedure. The ERC then makes recommendations to the Boards of AudA and ACAud regarding any appropriate sanctions.