The Ethics Review Committee (ERC) was established in July 2018 by Audiology Australia (AudA) and the Australian College of Audiology (ACAud) members (audiologists and audiometrists). From 1 February 2023 the Hearing Aid Audiology Society of Australia (HAASA) will also join the ERC to enable a consistent approach information regarding ethical conduct and the handling of complaints relating to hearing services provided by members.
The Ethics Review Committee operates according to the Complaints Management and Resolution Procedure and related policies and guidelines. The Code of Conduct for audiologists and audiometrists sets the professional and ethical standards that members must meet.
The ERC promotes ethical and professional hearing services through ensuring the Complaints Management and Resolution Procedure and related policies and procedures are adhered to in the handling of complaints.
The Ethics Officer provides information and guidance to hearing professionals (audiologists and audiometrists) and members of the public. When needed, the Ethics Officer seeks input from the ERC when providing information and guidance.
Wherever possible, the Ethics Officer handles complaints informally through dialogue between the complainant, respondent and any other involved parties, with input from the ERC when needed. However, it may be necessary for the ERC to proceed with mediation or a formal investigation and hearing according to the Complaints Management and Resolution Procedure. The ERC may then make recommendations to the Boards of AudA, ACAud and HAASA regarding any appropriate sanctions.